FAQ
Welcome to the VIBRANTUS Help Center! Below you will find answers to the most common questions. If you still need help, feel free to contact us at service@vibrantusvip.com.
📦 Orders & Shopping
How do I place an order?
Placing an order at VIBRANTUS is quick and easy:
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Browse our collection of hats and headwear, then click "Add to Cart" on the items you love.
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Click the Cart Icon in the top right corner to review your selection.
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Click "Checkout" (or select PayPal for fast checkout).
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Enter your shipping address and customer information.
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Apply any discount code in the "Discount Code" field on the right side and click "Apply".
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Select your shipping method, complete your payment details, and click "Complete Order".
Once placed, you will immediately receive an on-screen order summary and an email confirmation with your Order Number.
What if an item is missing or incorrect in my delivery?
If you receive a package with missing or wrong items, please contact us promptly at service@vibrantusvip.com with your Order Number and a clear photo proof of the package received.
If we sent you the wrong item, we will reship the correct item immediately at no extra cost. Bonus: You don't need to return the incorrect item — you may keep it as a gift from us!
Can I change or cancel my order after it's placed?
Yes! Order modifications and cancellations are allowed on or before 11:00 PM (PDT, UTC-7) on the same day the order is placed.
Please contact us immediately at service@vibrantusvip.com with your cancellation or modification request. Once processing has begun after this period, orders cannot be changed or canceled.
💳 Payments & Discount Codes
What payment options do you accept?
We accept major credit cards including Visa, MasterCard, American Express, and Discover, as well as PayPal and Apple Pay.
How do I use a discount code?
During checkout on the Customer Information page, you will see a field labeled "Discount code" on the upper right side. Enter your promo code and click "Apply". Ensure the updated total reflects your discount before finalizing your payment.
🔄 Shipping & Returns
What is your return and cancellation policy?
To maintain strict hygiene and quality standards for wearable headwear, we only accept returns on unwished, unworn products in original condition with all tags and original packaging intact within 14 days of receipt. Items must be free of sweat marks, odor, makeup, or perfume.
For step-by-step return guidelines, please visit our dedicated [Return & Refund Policy] page or email us at service@vibrantusvip.com.
🔒 Privacy, Security & Tech Support
Is my personal and credit card information secure?
100% Yes. We take data privacy very seriously. Our store is hosted on Shopify and encrypted using Internet-standard SSL (Secure Sockets Layer) technology and AES-256 credit card encryption. Your payment data is never stored on our servers or shared with third parties.
What browsers are recommended for browsing VIBRANTUS?
For the best shopping experience, we recommend using the latest versions of Google Chrome, Safari, Mozilla Firefox, or Microsoft Edge.
📩 Need Further Assistance?
Our customer support team is here to help! Send us an email at service@vibrantusvip.com and we will respond to your inquiry as soon as possible.
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Operating Entity: Duchy Headwear Manufactory Limited
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Customer Support Email: service@vibrantusvip.com