Shipping Policy

Thank you for choosing VIBRANTUS! We are dedicated to delivering your orders safely and efficiently. Please review our shipping policy below to understand how your package is processed and delivered.

🛍️ Quick Shipping Overview

Shipping Method Estimated Delivery Time Standard Shipping Rate
Global Standard Shipping 10–20 Business Days (after dispatch) $5.99 USD (Flat Rate Worldwide)

1. Order Processing Time

  • Processing Window: All orders are processed and dispatched from our warehouse within 5 business days of order placement.

  • Operating Hours: Orders are shipped during regular business days (Monday through Friday, excluding public holidays). Orders placed on Saturday or Sunday will be processed on the following Monday.

2. Worldwide Shipping & Destinations

  • We currently offer worldwide shipping at a flat rate of $5.99 USD to almost all international destinations.

  • In the rare event that our logistics partners cannot service your region, our support team will contact you immediately to assist with necessary adjustments or offer a full refund.

  • If you have questions regarding shipping availability to your specific location, please feel free to reach out to us at service@vibrantusvip.com.

3. Order Tracking & Delivery

  • Once your package is shipped, you will receive a Shipping Confirmation Email containing your tracking number.

  • You can easily track your parcel anytime at www.17track.net using your tracking number.

  • Customs & Carriers Delays: Please note that delivery times are estimates. Occasional delays may occur due to international customs clearance procedures, postal inspections, or peak holiday transportation delays beyond our control.

4. Shipping Address & Address Changes

  • Can I ship to a different address than my billing address?

    Yes, absolutely! You can specify a different shipping address during the checkout process.

  • How do I request a shipping address change?

    If you need to modify your shipping address, please email us immediately at service@vibrantusvip.com on or before 11:00 PM (PDT, UTC-7) on the same day your order was placed. Once your order has entered our warehouse dispatch system after this cutoff time, the shipping address can no longer be updated.

📩 Need Help With Your Shipment?

If you have any questions regarding your order status or shipping details, please don't hesitate to reach out to our customer support team:

  • Customer Support Email: service@vibrantusvip.com

  • Operating Entity: Duchy Headwear Manufactory Limited